Refund Policy

1. Our Refund Commitment

We offer a 7-day money-back guarantee for all new subscriptions. This allows you to test our service risk-free and ensure it meets your expectations for quality and channel selection.

2. 7-Day Money-Back Guarantee

2.1 Eligibility Period

The refund request must be submitted within 7 days (168 hours) from the exact timestamp of your initial purchase.

2.2 Who is Eligible

• First-time subscribers who purchased their subscription directly through muskiptv.com
• The guarantee does not apply to renewals, plan upgrades, or subsequent subscriptions

2.3 Coverage

The guarantee applies to all standard subscription tiers: 1 Month, 3 Months, 6 Months, and 12 Months.

3. Refund Process

3.1 How to Request a Refund

To initiate a refund, please contact our billing department:

• Email: Send a message to support@muskiptv.com with the subject: "Refund Request – [Your Order ID]"
• WhatsApp: Contact us at +44 7477 181678 for immediate assistance

3.2 Required Information

Please include the following in your request:

• Full Name
• Registered Email Address
• Order ID / Transaction Reference
• Reason for the refund (your feedback helps us improve)

3.3 Processing Timeline

Our billing department reviews and processes requests within 48 to 72 hours. Once approved, you will receive a confirmation email.

4. Refund Methods

4.1 Original Payment Method

All refunds are processed back to the original payment method used during the transaction (Credit/Debit Card, PayPal, or Cryptocurrency).

4.2 Refund Amount

You will receive a refund of the full amount paid, minus any non-refundable transaction fees charged by payment processors (typically 2%–5%).

5. Account Deactivation

Immediately upon the approval and processing of your refund, your MUSKIPTV account and service access will be terminated.

6. Exceptions and Limitations

6.1 Non-Refundable Situations

Refunds will not be granted in the following cases:

• Requests made after the 7-day (168-hour) eligibility window
• User-end technical issues (e.g., insufficient internet speed, incompatible hardware, or ISP blocking)
• Accounts suspended or terminated due to violations of our Terms & Conditions
• Accidental "double purchases" reported after the 7-day period

6.2 Partial Refunds

We do not provide partial or pro-rated refunds for the remaining duration of a subscription term if the 7-day window has passed.

7. Service Quality Guarantee

If our service experiences a total outage or major instability resulting in service uptime below 95% during your first 7 days, you are entitled to a full refund regardless of your usage volume.

8. Alternative Solutions

Before requesting a refund, we encourage you to contact our 24/7 technical team. We can often resolve issues through:

• Technical troubleshooting and device optimisation
• Account configuration assistance
• Plan modifications to better suit your needs
• Extended trial periods in exceptional circumstances

9. Fraudulent Refund Requests

MUSKIPTV reserves the right to investigate potentially fraudulent refund requests, deny refunds for accounts with suspicious or abusive activity, report fraudulent activities to relevant authorities, and permanently ban accounts involved in refund fraud.

10. Policy Updates

This refund policy may be updated periodically. Changes will be communicated via email notifications to active customers, and updates will be posted on our website with a 30-day advance notice for significant changes.

11. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: support@muskiptv.com
• WhatsApp: +44 7477 181678 (Available 24/7)
• Average Response Time: Within 24 hours
• Refund Processing: 3–5 business days (depending on your bank)